Unlocking Telecom Insights: Axiata's Customer-Centric Transformation
Our implementation for Axiata revolves around providing critical insights for both Consumer and Corporate customers of a Telcommunication, focusing on Basic and Value Added Services (VAS). Using a stack of informative infographics, this solution extracts data from relevant systems and delivers Key Indicators concerning usage and consumption, payment collections and default, high-value and regular customers, upsell potential, risk customers, and more. Through these insights, management gains visibility into fluctuations in the number of users for each service and category, ultimately shedding light on critical issues such as churn and other key metrics.
